Frequently Asked Questions (FAQ)

1. What types of men's dress shoes do you offer?

At UrbanElegance Shoes LLC, we offer a wide variety of men's dress shoes to cater to different styles and occasions. Our collection includes:

• Oxfords: Classic and versatile, perfect for formal events and professional settings.

• Loafers: Casual yet sophisticated, ideal for both work and social outings.

• Derbies: Slightly less formal than Oxfords, suitable for a range of occasions.

• Brogues: Distinguished by decorative perforations, offering a stylish touch to formal attire.

• Monk Straps: Featuring a unique buckle closure, these shoes add a distinctive flair to any outfit.

• Chelsea Boots: Elegant and timeless, great for both casual and formal wear.

2. How do I choose the right size for my shoes?

Choosing the right size is crucial for comfort and fit. Here’s how you can ensure you get the perfect size:

• Measure Your Feet: Use a tape measure to measure the length and width of your feet. We provide a detailed sizing guide on our website to help you convert your measurements into our shoe sizes.

• Check Our Size Chart: Refer to our size chart, which includes both US and international sizing, to find the best fit.

• Consider Your Foot Shape: Some styles may fit differently depending on your foot shape. If you have wider or narrower feet, consult our fitting guide or contact our customer service for personalized advice.

• Try On Shoes at Home: If you’re unsure, try on your shoes indoors to ensure they fit well. Keep in mind our return policy if adjustments are needed.

3. What materials are used in your men's dress shoes?

We use high-quality materials to ensure both durability and comfort:

• Leather: Our shoes are made from premium leather, including full-grain, top-grain, and suede, each offering unique characteristics in terms of softness, durability, and appearance.

• Rubber: For soles and some detailing, we use high-quality rubber to provide traction and comfort.

• Suede and Nubuck: These types of leather provide a soft, velvety texture and are used for more casual or stylish options.

4. How should I care for and maintain my leather dress shoes?

Proper care will extend the life of your leather shoes. Follow these tips:

• Clean Regularly: Wipe your shoes with a soft, damp cloth to remove dust and dirt. For deeper cleaning, use a leather cleaner designed for your type of leather.

• Condition: Apply a leather conditioner periodically to keep the leather supple and prevent it from drying out.

• Polish: Use a matching or neutral polish to maintain the shine and color of your shoes. Apply in a thin layer and buff with a soft brush or cloth.

• Store Properly: Keep your shoes in a cool, dry place. Use shoe trees to maintain their shape and absorb moisture.

• Avoid Water: Protect your shoes from excessive moisture and water. If they do get wet, dry them slowly at room temperature and never use direct heat.

5. What is your return and exchange policy?

We want you to be satisfied with your purchase. Here’s our return and exchange policy:

• Return Period: You can return or exchange items within 30 days of receipt. The items must be in their original condition, unworn, and in the original packaging.

• Return Process: To initiate a return or exchange, contact our customer service team to receive a return authorization and instructions.

• Refunds: Refunds will be processed to your original payment method once we receive and inspect the returned items.

• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

6. Do you offer international shipping?

Yes, we do offer international shipping. Here’s what you need to know:

• Shipping Costs: International shipping rates are calculated based on the destination and size of your order. Shipping costs will be displayed at checkout.

• Delivery Times: Delivery times vary depending on the destination. Please refer to our shipping policy for estimated delivery times to your country.

• Customs Duties and Taxes: Customers are responsible for any customs duties, taxes, or fees that may be applied by their local government. These charges are not included in the shipping cost and must be paid upon delivery.